Protecting you from unauthorized use of your debit card is one of our top priorities at Mount Vernon Bank & Trust Co. To mitigate fraud, we have partnered with SHAZAM, our electronic funds transfer network, to implement a monitoring system, called SHAZAM Falcon, to help guard your debit card against fraudulent activity. If suspicious activity is detected on your debit card, you will be contacted by a SHAZAM Falcon fraud specialist calling on our behalf to verify the transactions in question.
To ensure that we can reach you promptly if fraudulent activity is suspected, please contact us to update your primary and secondary telephone numbers for yourself as well as everyone in your household. It is very important to keep this information current to help us avoid any delays in response to fraud alerts. If your information ever changes, please contact us immediately.
Please remember that we will NOT ask for your Social Security Number, debit card number or personal identification number (PIN) to verify your identity. Always use caution when providing your debit card information and contact us immediately if you suspect your debit card has been stolen or compromised.
Shazam fraud specialists are available to contact Monday-Friday 8:00 am - 5:00 pm at (800) 537-2427, ext 2899. Note: You may leave a message after hours; your call will be returned promptly the next business day.